Can I top up using cash?
We will provide you with a Heat ID card. This will include a unique number that you use to top up your account. Should you run out of credit at any time we will add £5 emergency credit to your account, after which service will be suspended until you have brought your account back in credit. Any emergency credit used will be taken from your next top up payment.
- What is the Heat Deposit?
- Can I pay by Direct Debit?
- How do I set up an account?
- Can I top up over the phone?
- Can I top up using cash?
- How much does my heat cost and how is the heat price determined?
- What is the standing/fixed charge?
- Can I see a record of my heat consumption?
- Will you send me a bill?
- I have lost my Heat ID card. What should I do?