How do I set up an account?
Once we have your Residential Supply Agreement that you signed as part of your legal completion (if you are a landlord), or your move-in (if you are a tenant), we will activate your account. You are responsible for the standing charge from the date of completion.
- What is the Heat Deposit?
- Can I pay by Direct Debit?
- How do I set up an account?
- Can I top up over the phone?
- Can I top up using cash?
- How much does my heat cost and how is the heat price determined?
- What is the standing/fixed charge?
- Can I see a record of my heat consumption?
- Will you send me a bill?
- I have lost my Heat ID card. What should I do?