My purchased credit doesn’t show up on my meter
It can take up to 3 hours for purchased credit to apply to your account. Please call the billing department on 0800 160 1635 if you are concerned that your credit hasn’t come through.
- There is noise coming from my HIU (virtual boiler)
- I have no heating
- I have no hot water
- I have hot water but it is only lukewarm
- Why does the heat cut off when there is a fire alarm?
- My purchased credit doesn’t show up on my meter
- My In Home Display isn’t working
- My meter is using too much
- My heating and hot water are switched off, but I’m still being charged